Terms of service

Terms & Services

Welcome to Velvet Gems. By accessing or purchasing from our website, you agree to the following terms and conditions.

Products

We make every effort to display our jewelry accurately. However, slight variations in color, size, or appearance may occur due to lighting and screen settings.

Orders

Once an order is placed, you will receive an order confirmation. Velvet Gems reserves the right to cancel or refuse an order in cases of incorrect pricing, product availability, or suspected fraudulent activity.

Pricing & Payments

All prices displayed on our website are subject to change without prior notice. Orders must be paid using the payment methods available at checkout.

Shipping

Orders are shipped to the address provided by the customer at checkout. Customers are responsible for providing accurate delivery information. Delivery times may vary depending on the destination and courier service.

Returns & Refunds

Returns and refunds are subject to our Returns & Refund Policy. Please review that policy before making a purchase.

Product Care

Jewelry should be handled with care and kept away from water, chemicals, perfumes, and excessive moisture to maintain its appearance.

Intellectual Property

All website content, including images, logos, product descriptions, and designs, belongs to Velvet Gems and may not be copied or used without permission.