Frequently Asked Questions

1. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

2. Do you offer returns?

Yes, we accept eligible returns within 7 days of delivery. Please check our Returns & Refund Policy for details.

3. Do you offer Cash on Delivery?

Cash on Delivery is available for eligible orders and locations.

4. How can I track my order?

Once your order is shipped, tracking details will be shared through your provided contact information.

5. How should I care for my jewelry?

Keep your jewelry away from water, perfumes, chemicals, and excessive moisture to maintain its shine and appearance.

6. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos of the item and your order number. Our team will assist you.

7. Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. Please contact Customer Care as soon as possible.

8. How can I contact Velvet Gems?

You can contact our Customer Care team through the contact details provided on our website.