Shipping Policy

At Velvet Gems, we carefully pack every order to ensure your jewelry reaches you safely.

Order Processing

Orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays may take additional time.

Delivery Time

Delivery usually takes 3–7 business days, depending on your location and courier service.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Order Tracking

Once your order has been shipped, you may receive tracking details through your provided contact information.

Delivery Delays

Delivery times may occasionally be affected by courier delays, weather, holidays, or other circumstances beyond our control.

Incorrect Address

Please make sure your delivery address and contact details are correct. Velvet Gems is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

For any shipping-related questions, please contact Velvet Gems Customer Care.